Refund policy

At our store, each fabric is thoughtfully curated and meticulously inspected before dispatch. We take pride in delivering refined quality and a seamless experience.

No Refunds

All purchases are final. We do not offer refunds under any circumstances.

Exchange Eligibility

Exchanges are only accepted under the following conditions:

• The fabric received is defective, or
• The package was damaged during transit, affecting the fabric inside

Request Process

To initiate an exchange:

• Share clear photos or videos showing the issue
• Raise your request within 48 hours of delivery

Once approved, our team will guide you through the next steps.

Exchange Process

• The product must be returned for quality inspection
• Upon approval, a replacement order will be processed
• You may opt for a different colour, subject to availability

Delivery Timeline

All orders, including replacements, are delivered within 5–7 working days.

Important Notes

• Exchanges require valid visual proof
• Requests beyond 48 hours will not be accepted
• Items must be returned in original condition